Crimson Hotel Filinvest City, Manila

The staff at the conceirge was great, much better than the reception lady.

The hotel's prime location adjacent to Festival Mall offers a plethora of dining and food choices. The essentials in our room were replenished regularly, and cleanliness was maintained throughout our stay. Receiving messages of thanks from Jane or Janet (cleaner ambassador) was a delightful touch. Initially, we were exhausted, but the staff at the lobby lounge were incredibly supportive. One host in particular, Tine - left a lasting impression with her/his outstanding service and professionalism. She/He served us with patience, shared jokes, and treated us like old friends, making us feel right at home. Irish (from Binan) were also very accommodating on our last day, engaging in friendly conversation and ensuring our comfort before checkout. The services at the coffee shop downstairs is also excellent. The guards, ranging from the morning to the night shift, especially the reserved one by the parking lot, were not only welcoming but also interactive, an aspect that deserves recognition. I trust the hotel will maintain its standard by employing such high-caliber staff.

Great breakfast with huge selection to choose from. Buffet style so unlimited food. Everything was kept refreshed right up to closing time. Plenty of staff who were very willing to help. Large rooms with comforatble beds.

We needed to find accommodation to spend time with mom who was in recovery for a recent surgery and decided to book with Crimson Hotel for a couple of weeks. This hotel did not disappoint us. The hotel is a very welcoming place, the room was aesthetically pleasing and clean, the view from our room was stunning, the location is very central- close to shopping (Festival Mall), hospital (Asian Hospital), close to transport. But the most admirable of this hotel are its staff - they are very respectful and are always willing to help. They are happy to keep their customers happy. To name a few who made our stay very pleasant are (1) Jude- front desk. During check-in, he made it a point that he assigns us a room where an elderly person with disabilities will be comfortable all throughout our two week stay. He exhibits sensitivity to the needs of his customers. (2) Mariz- housekeeping. She always assists promptly with our needs. She makes up and organises the room very neat and tidy. She’s always on top of keeping any housekeeping concerns attended in no time. This lady with a ready smile seems to have so much potential with customer service. (3) Jenny Lyn - she’s another housekeeping jewel. She’s very proactive and efficient and prompt to listen to our requests. She is an excellent worker and has very positive attitude. (4) Derek - security area - very personable and approachable officer who has been consistently helpful and welcoming. Derek always exhibits sincerity in extending a hand to hotel guests. It is a pleasure to have a presence of an officer like him in the hotel. (5) Amor- Security- very helpful and always ready to assist ensuring that he makes his guests comfortable and being serviced well. (6) Dieter- Concierge - a very polite young man always on a look out for opportunities to assist customers. Whenever he is in the lobby, we are always greeted by his friendly demeanour. (7) Robert- Concierge- assisted us at checkout with our luggages. He was very courteous.

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